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We offer you the best arrangement of the highest quality, most reliable hardware on the market. Included in all hardware purchases from us is a 1 year warranty and 30 day return policy to make sure you have the equipment you need, and all products are working the way they should. In addition, for all ShopKeep subscription customers, we will troubleshoot all hardware purchased from the ShopKeep Store for FREE to keep your business running.
Our Customer Care team is available 24/7 at 800-820-9814. We are here to help.
We offer a 1-year warranty on all hardware products ordered on ShopKeep Store. This warranty applies when products fail to function under normal use within 1 year of the original purchase date. There may be additional warranties available provided by the manufacturer - contact product manufacturers for more details.
We offer a 30-day limited warranty on all Apple products sold purchased on ShopKeep Store. This warranty applies when products fail to function under normal use within 30 days of the original purchase date. After 30 days contact Apple support for repairs and replacements under their standard warranty.
No warranties will be granted without proof of purchase. If we deem a product defective and under warranty, we will send a replacement overnight to arrive the next business day (Monday - Friday). We will send a prepaid FedEx return label to return the defective product back to us. We return the product to the manufacturer for credit, so we must receive the defective product back, shipped with the provided return label, within 10 business days or we will have to charge for the replacement.
All hardware ordered from ShopKeep Store is eligible to be returned within 30 days of receipt. Return shipping is FREE and you are eligible for a 100% full refund when you:
1. Initiate your return within 30 days of having received the product(s) you’re returning.
2. Ship your product(s) back with all original manuals, cables, materials, and packaging using the provided FedEx labels.
3. Return your product(s) in the same original new condition you received them in.
All non-Apple products may be returned for a 100% refund. All opened Apple products may be returned for a fee of 15% of the price of the products. Any shipping charges incurred at the time of sale will not be refunded. Gift cards are non-returnable.
Credit will be paid to the credit card or PayPal account used to place your original order.
All your hardware orders placed with ShopKeep Store should ship the same day or next day and should arrive within 7 business days. Unfortunately sometimes products go out of stock. If that happens, they may not arrive in 7 business days and we will notify you at the time of order or very soon after. Gift cards are a little different because they require artwork approval. Your gift card orders should ship within 3-5 business days of your artwork approval.
For all ShopKeep Store orders shipping to the Continental US, ground shipping is always FREE and all orders will ship Ground, 2-Day, or Overnight based on the specified method at checkout. Additional shipping charges apply for 2-Day and Overnight shipping. We cannot change the shipment method on an order after the order has been placed.
For orders shipping to Hawaii, Alaska, US Territories (American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands), and Canada, all orders will be shipped 2-Day and additional charges will apply. We ship to the United States and Canada only.
If ordering multiple products, they may ship at different times. We use several distributors with locations around the United States. Please note that Apple products may be shipped to the United States only.