All non-Apple hardware ordered from ShopKeep Store is eligible to be returned within 30 days of receipt unless otherwise noted. Apple iPads and/or AppleCare+ are eligible for return within 14 days, per Apple’s official return policy. Return shipping on hardware is FREE and you are eligible for a 100% full refund when you:
1. Initiate your return within 30 days of having received the product(s) you’re returning. (14 days if returning Apple iPads and/or AppleCare+.)
2. Ship your product(s) back with all original manuals, cables, materials, and packaging.
3. Return your product(s) in the same original new condition you received them in within 14 days of receiving your return labels.
All non-Apple products may be returned for a 100% refund. All opened Apple iPads and/or AppleCare+ may be returned for a fee of 15% of the price of the products within 14 days of receipt. Any shipping charges incurred at the time of sale will not be refunded. Please note that gift cards are not eligible for return, as they are personalized and must be approved before printing.
Credit will be issued to the credit card used to place your original order.
1. Initiate Your Return
Fill out this form. This initiates your return in our system and gives us all the information we need. We will contact you within 3 business days with FedEx prepaid return labels. If you do not fill out this form, we cannot process your return.
2. Ship your product(s)
Hardware returns must be shipped back within 14 days of receiving return labels via email.
For each box you are returning, please print the FedEx label, affix it to the outside of the box and drop it off at any FedEx location.
If you are returning multiple products, they may be heading back to different locations.
3. Get Your Refund
Once your hardware arrives at the distributor, it can take 5 to 10 business days to process. Once we have confirmation that we have received your product(s) and that you’ve met our policy requirements listed below, we’ll issue your refund and send you a confirmation email. After processing, funds can take 2 to 3 business days to settle to your account.
If you have any questions about our products or policy, don’t hesitate to call us at 866-300-9175. We’re here to help.