Warranty Information
We offer a 1-year warranty on all new non-Apple hardware products ordered on ShopKeep Store. This warranty applies when products fail to function under normal use within 1 year of the original purchase date. There may be additional warranties available provided by the manufacturer – contact product manufacturers for more details. Refurbished non-Apple hardware is eligible for warranty replacement within 90 days of the original purchase date.
We offer a 14-day limited warranty on all Apple products purchased on ShopKeep Store. This warranty applies when products fail to function under normal use within 14 days of the original purchase date. After 14 days contact Apple support for repairs and replacements under their standard warranty.
No warranties will be granted without proof of purchase. If we deem a product defective and under warranty, we will send a replacement overnight to arrive the next business day (Monday – Friday). We will send a prepaid FedEx return label to return the defective product back to us. We return the product to the manufacturer for credit, so we must receive the defective product back, shipped with the provided return label, within 10 business days or we will have to charge for the replacement.